Q1: How long does it take to receive my order?
A1: Orders need 1–3 working days for processing and packaging. Standard UK delivery takes 2–5 working days after dispatch. Weekends and bank holidays are not counted as working days.
Q2: Can I modify or cancel my paid order?
A2: You can apply for order modification or cancellation by email before the order is dispatched. Once the parcel is shipped, no modification or cancellation can be supported.
Q3: What should I do if the product is damaged or faulty on arrival?
A3: Please contact our support email within 48 hours of receipt, provide your order number and real photos of the damaged product and packaging. We will verify the situation and provide refund, replacement or free return services.
Q4: Do you support international shipping?
A4: Currently, we only provide delivery services for all regions of the United Kingdom, and do not support international shipping.
Q5: How to initiate a return and refund application?
A5: Please send an email to bairdaaziakpo768@hotmail.com with your order number and return reason, and our team will guide you to complete the whole return process.
Q6: Where is your brand registered?
A6: Our official registered business address is 79 Rochester Street, Chatham, ME4 6RU, United Kingdom.
Q7: What kind of customers are Cragshorn outdoor products suitable for?
A7: Our products are specially designed for middle-aged mature outdoor enthusiasts. With durable materials, practical functions and low-key minimalist design, they are very suitable for British local hiking, camping and daily outdoor activities.