Our return and refund policy strictly complies with UK consumer rights regulations to fully protect your legitimate shopping rights and interests.
Return Eligibility & Time Limit: You can apply for return or exchange within 30 calendar days after receiving the goods. The returned products must be unused, unwashed, undamaged, complete with original packaging and in resalable condition.
Return Application Process: Please send an email to our official mailbox with your order number, product name and detailed return reason. Our customer service team will reply with formal return guidelines and operation steps within 1–2 working days.
Return Freight Standard: For voluntary returns due to personal preference, the return shipping fee shall be borne by the customer. For product quality problems, delivery damage, wrong goods and other non-human factors, we will bear the return shipping cost and provide free after-sales solutions.
Refund Processing: After we receive and inspect the returned goods and confirm that they meet the return standards, the refund will be returned to your original payment account within 5–10 working days. The specific arrival time is subject to the processing rules of your payment platform.
Non-Returnable Products: Customized products, personal hygiene outdoor accessories and clearance discounted products are not eligible for return unless there are confirmed quality defects.
Damaged Goods Handling: If you receive damaged or defective goods, please contact us via email within 48 hours after receipt, and attach clear photos of the product and outer packaging for verification and after-sales processing.